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Our firm’s values

Responsiveness
We recognise that financial growth can only be achieved through mutual values and understanding. That’s what makes us flexible enough to respond to the needs of the client whilst offering comprehensive assistance to your financial queries.

 

Reliability
We understand the time pressures facing your business. That’s why we strive to provide up-to-date, accurate and timely service solutions to your financial growth issues as a crucial element of our firm culture.

 

Aptitude
For a business to grow, it is of utmost importance to be at the forefront of industry trends. Therefore, as a firm we continually familiarise ourselves with our surrounding business environment in order to maintain a lead in accounting initiatives and services.

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News

Authority for super complaints introduced

December 14, 2018

The new Australian Financial Complaints Authority (AFCA) will make it easier for individuals and small businesses to make complaints about their superannuation financial firms.

The Coalition government has responded to criticisms of previous dispute resolution bodies by creating a new financial disputes framework. AFCA has been described as a “one-stop shop” that will improve outcomes for consumers and increase the efficiency of the dispute resolution process.

AFCA’s jurisdiction
AFCA has been given authority over a range of complaint areas including:

What you can make complaints about
Your super complaint to AFCA must adhere to its governing rules. AFCA has specific time limits for complaints but no monetary limits.

You can make complaints about: