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How to build employee trust

Cultivating employee trust is a key principle of effective communication, leadership and teamwork.

A lack of employee trust can be damaging to levels of employee engagement and overall business outcomes. Here are three ways to foster employee trust and boost performance:

Be honest
Open and honest communication helps to create trust as employees are informed of any changes that affect them and what is happening in the business. Creating a transparent culture where business leaders acknowledge their shortcomings as much as their successes helps to gain employee respect and boost confidence.

Recognise efforts
Recognition of good work is a surefire way to promote trust. Acknowledging efforts, especially in public, can help motivate employees to continually strive to do better and also inspires other team members to aim high. Providing frequent recognition helps employees to feel valued and certain about their performance and therefore, more likely to stay with your business.

Encourage autonomy
Show employees they are trusted by providing them with greater autonomy in their work. Autonomy provides employees with a sense of control, responsibility and ownership over their work. High levels of autonomy are associated with higher levels of job satisfaction and motivation.

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News

Authority for super complaints introduced

December 14, 2018

The new Australian Financial Complaints Authority (AFCA) will make it easier for individuals and small businesses to make complaints about their superannuation financial firms.

The Coalition government has responded to criticisms of previous dispute resolution bodies by creating a new financial disputes framework. AFCA has been described as a “one-stop shop” that will improve outcomes for consumers and increase the efficiency of the dispute resolution process.

AFCA’s jurisdiction
AFCA has been given authority over a range of complaint areas including:

What you can make complaints about
Your super complaint to AFCA must adhere to its governing rules. AFCA has specific time limits for complaints but no monetary limits.

You can make complaints about: