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Keeping in touch with old staff members

Many employers will simply lose touch with an old employee once they have left the workplace.

And while individual staff members may stay in touch via social media sites, especially LinkedIn, it is communication from the business itself that will often be left wanting. By sending out alumni newsletters, holding annual events that ex-employees are invited to or just dropping the occasional email you can go a long way in maintaining relationship that may prove valuable down the track.

Ex-employees with whom your business is still on active and amicable terms are valuable assets.

They make up a unique network who can recommend potential future employees to you or might be willing to come back to work for you in the future. Additionally, many of your old staff members will have expertise about your business that can not be found anywhere else, making them an amazing knowledge pool.

Treating old staff members with ongoing respect and attention will also improve the image of your company to current staff members, potentially improving your retention rates.

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News

Authority for super complaints introduced

December 14, 2018

The new Australian Financial Complaints Authority (AFCA) will make it easier for individuals and small businesses to make complaints about their superannuation financial firms.

The Coalition government has responded to criticisms of previous dispute resolution bodies by creating a new financial disputes framework. AFCA has been described as a “one-stop shop” that will improve outcomes for consumers and increase the efficiency of the dispute resolution process.

AFCA’s jurisdiction
AFCA has been given authority over a range of complaint areas including:

What you can make complaints about
Your super complaint to AFCA must adhere to its governing rules. AFCA has specific time limits for complaints but no monetary limits.

You can make complaints about: